Effective Date: August 1, 2026 |Last Updated: August 1, 2026 | Entity: CoastLift Medical Transport
At CoastLift Medical Transport, we understand that medical appointments and personal circumstances can change unexpectedly. Our goal is to be flexible while ensuring our drivers, vehicles, and schedules remain available for all patients who rely on our services.
Cancelling or Rescheduling a Trip
If you need to cancel or reschedule your transportation, please notify CoastLift as soon as possible.
Phone: 912-464-3780 (Preferred for same-day changes)
Email: info@coastliftmedtransport.com
Healthcare facilities, caregivers, family members, and authorized representatives may cancel or reschedule transportation on behalf of the passenger.
Cancellation Policy
More than 24 Hours Before Pickup
Trips cancelled at least 24 hours before the scheduled pickup time will not incur a cancellation fee.
Less than 24 Hours Before Pickup
Trips cancelled less than 24 hours before the scheduled pickup will incur a cancellation fee.
Cancellation Fee
| Service | Fee |
| Ambulatory Transportation | $50 |
| Wheelchair Transportation | $65 |
| Broda® Traversa Chair Transportation | $125 |
Healthcare Provider Appointment Changes
If a physician’s office, hospital, dialysis center, rehabilitation facility, or other healthcare provider cancels or reschedules the patient’s appointment before the driver has arrived, CoastLift will generally waive the cancellation fee.
Once the driver has arrived at the pickup location, the applicable No-Show Fee may apply.
No-Show Policy
A trip will be considered a No-Show when:
- The driver arrives at the scheduled pickup location.
- The passenger is not present or ready for transportation.
- The passenger or responsible party cannot be contacted.
- Transportation is declined after the driver has arrived.
- The trip is cancelled after the driver has arrived at the pickup location.
Drivers will generally wait up to 15 minutes after the scheduled pickup time unless other arrangements have been made.
No-Show Fees
| Service | Fee |
| Ambulatory Transportation | $50 |
| Wheelchair Transportation | $65 |
| Broda® Traversa Chair Transportation | $125 |
Wait & Return Appointments
For Wait & Return transportation, billing begins after the patient has been checked into the appointment.
Wait time concludes when the patient has been released back into the driver’s care.
Applicable wait-time charges are billed according to CoastLift’s rate schedule.
Rescheduling
Every effort will be made to accommodate schedule changes.
Rescheduled transportation is subject to driver availability, vehicle availability, and service area coverage.
Changes to pickup times, destinations, service type, mobility needs, additional stops, or requested assistance may result in revised pricing.
Billing Questions
If you believe a cancellation or No-Show fee was charged in error, please contact CoastLift within 7 calendar days of the charge.
We will review the circumstances promptly and make any appropriate billing adjustments.
Our Commitment
We recognize that medical transportation often involves changing healthcare needs. Whenever possible, CoastLift strives to work with patients, families, caregivers, and healthcare facilities to provide fair, compassionate solutions while maintaining dependable service for every passenger.
Questions regarding this policy may be directed to:
CoastLift Medical Transport, LLC
Phone: 912-464-3780
Email: info@coastliftmedtransport.com
Mailing Address: 944 Kings Bay Road, Ste A PMB 102, St. Mary’s, GA 31558