Effective Date: August 1, 2026 |Last Updated: August 1, 2026 | Entity: CoastLift Medical Transport
CoastLift Medical Transport, LLC (“CoastLift,” “we,” “us,” or “our”) is a non-emergency medical transport (NEMT) provider. We respect the privacy and confidentiality of the individuals, families, healthcare professionals, facilities, and authorized representatives who visit our website or request our services.
This Privacy Policy explains how CoastLift may collect, use, process, store, protect, retain, disclose, and dispose of personal information and, where applicable, health-related information submitted through our website, including information submitted through our Book a Ride form, contact forms, telephone communications, email, text messaging, or other approved communication methods.
By using our website, submitting information, requesting transportation, or submitting information on behalf of another person, you acknowledge that you have read and understand this Privacy Policy.
1. Information We May Collect
Depending on the services requested and the information voluntarily provided, CoastLift may collect the following categories of information.
Personal and Contact Information
- Full name of the patient and the person booking the ride
- Telephone number, email address
- Residential or pickup address, destination address
- Emergency contact information
- Date of birth, when reasonably necessary
- Relationship to the passenger, when applicable
Transportation and Scheduling Information
- Requested pickup date and time
- Appointment or destination information
- Pickup and return-trip details
- Transportation service requested and special transportation instructions
- Mobility needs, wheelchair or mobility-equipment requirements
- Escort or accompanying passenger information
- Payment method details for out of pocket or insurance rides
- Recurring transportation schedules
Health-Related or Sensitive Information
When reasonably necessary to determine whether CoastLift can safely evaluate or fulfill a transportation request, we may collect limited information regarding:
- Mobility limitations, Functional or accessibility needs
- Wheelchair requirements
- Use of walkers, canes, or other mobility devices
- Oxygen or approved medical equipment needs
- Weight or size information when necessary for vehicle or equipment suitability
- Transfer or passenger-assistance needs
- Relevant safety precautions
- Information necessary to determine whether transportation is appropriate for CoastLift’s services
CoastLift requests that users provide only the information reasonably necessary to evaluate or fulfill a transportation request.
Unless specifically requested through an approved process, please do not submit detailed medical records, diagnoses, treatment notes, Social Security numbers, insurance identification numbers, financial account information, or other information that is not necessary to arrange transportation.
Website and Technical Information
Our website or service providers may automatically collect certain technical information, such as:
- Internet Protocol (IP) address, browser type, operating system
- Device type and screen resolution
- Pages viewed, date and time on site
- Referring websites, website interactions
- Cookie or similar technology information
This information may be used to maintain website security, improve website performance, understand website usage, and detect or prevent fraud or misuse. Website privacy notices commonly disclose the collection of technical information such as IP addresses, browser information, and visit activity.
2. How We Use Information
CoastLift may use information for the following purposes:
- To review and evaluate transportation requests
- To determine whether a requested service is within our operational capabilities
- To contact the requester or passenger
- To provide transportation estimates or pricing information
- To schedule, confirm, modify, or coordinate transportation
- To identify appropriate vehicles, equipment, staffing, or accommodations
- To communicate pickup information, service updates, delays, or changes
- To coordinate with authorized healthcare facilities, case managers, caregivers, family members, or other authorized representatives
- To provide safe, reliable, and appropriate transportation services
- To process payments or invoices, when applicable
- To respond to questions, concerns, complaints, or service requests
- To maintain business, scheduling, operational, accounting, insurance, and legal records
- To improve our services, website, safety practices, and customer experience
- To protect the safety, security, rights, and property of CoastLift, our passengers, employees, contractors, and the public
- To comply with applicable laws, regulations, legal processes, or government requests
- To investigate suspected fraud, misuse, security incidents, or violations of our policies
We may use information in aggregated or de-identified form for business planning, service improvement, operational analysis, or reporting, provided the information is not reasonably used to identify an individual.
3. Information Submitted on Behalf of Another Person
If you submit information about another individual—including a family member, patient, resident, client, employee, or other person—you represent and warrant that:
- You are authorized to provide the information;
- You have obtained any consent, authorization, or permission required by applicable law;
- The information is accurate and current to the best of your knowledge;
- You have provided the individual with any required notices regarding the submission of their information; and
- Your submission does not violate any applicable law, privacy right, contractual obligation, or duty of confidentiality.
CoastLift may reasonably rely on information and authorizations provided by a person who represents that they are authorized to act on behalf of the passenger or individual.
CoastLift is not responsible for claims arising from inaccurate information, unauthorized submissions, or a failure by the submitting person to obtain required permission or authorization.
4. HIPAA and Health Information
CoastLift is committed to protecting the confidentiality and security of health-related information.
HIPAA does not automatically apply to every transportation provider or every piece of health-related information. CoastLift’s obligations may depend on the nature of the information, the source of the information, the services being performed, and CoastLift’s relationship with a healthcare provider, health plan, or other regulated organization.
When CoastLift acts as a business associate of a HIPAA-covered entity, we will handle protected health information (“PHI”) in accordance with applicable HIPAA requirements, the applicable Business Associate Agreement (“BAA”), and other legally required safeguards. HIPAA business associates may have direct compliance obligations under certain provisions of the HIPAA Rules.
Where applicable, CoastLift may use or disclose PHI only as permitted or required by:
- Applicable law
- A valid BAA
- A transportation services agreement
- A valid authorization
- Instructions from the applicable covered entity
- Other lawful purposes
This Privacy Policy does not replace a Notice of Privacy Practices issued by a healthcare provider, health plan, or other HIPAA-covered entity.
5. How We May Share Information
CoastLift does not sell personal information and does not sell health-related information.
We may disclose information when reasonably necessary to provide services or operate our business, including to:
- CoastLift employees, drivers, dispatch personnel, and authorized representatives who need the information to perform their duties
- Healthcare facilities, medical offices, case managers, social workers, discharge planners, caregivers, or other authorized parties involved in coordinating transportation
- Authorized family members, guardians, representatives, or emergency contacts
- Technology, scheduling, communications, payment, accounting, website-hosting, cloud-storage, security, or other service providers that support our operations
- Insurance carriers, legal counsel, auditors, or professional advisors
- Government agencies, law enforcement, regulators, courts, or other parties when required or permitted by law
- Emergency responders when necessary to address an emergency or protect the health or safety of an individual
Service providers that receive information on our behalf may be required by contract or applicable law to protect the information and use it only for authorized purposes.
Where required, CoastLift will enter into appropriate agreements with service providers that create, receive, maintain, or transmit protected health information on our behalf. HIPAA guidance recognizes that cloud service providers handling electronic PHI may require a compliant business associate agreement.
6. Data Security
CoastLift uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Safeguards may include, as appropriate:
- Restricted access to sensitive information
- Role-based access controls
- Password and account-security practices
- Secure or encrypted systems when available and appropriate
- Employee confidentiality requirements
- Privacy and security training
- Secure data storage practices
- Vendor and service-provider controls
- Procedures for responding to suspected privacy or security incidents
No website, electronic system, email system, wireless network, or method of data transmission or storage can be guaranteed to be completely secure. Accordingly, CoastLift cannot guarantee absolute security.
Users should avoid sending sensitive information through unsecured email or other unapproved communication channels.
7. Data Retention and Disposal
CoastLift retains personal and health-related information only for as long as reasonably necessary to:
- Evaluate or fulfill transportation requests
- Provide services
- Maintain operational and business records
- Meet legal, regulatory, accounting, insurance, contractual, or record-retention requirements
- Resolve disputes
- Enforce agreements
- Protect CoastLift’s legal rights and interests
When information is no longer required, CoastLift may securely delete, destroy, anonymize, or de-identify it in accordance with applicable law and our record-retention practices.
8. Your Privacy Choices and Requests
Subject to applicable law and verification of identity or authority, an individual may request to:
- Confirm whether CoastLift maintains certain personal information
- Request access to applicable information
- Request correction of inaccurate information
- Request deletion of information, where legally required or appropriate
- Ask questions about CoastLift’s privacy practices
- Withdraw consent when processing is based on consent, subject to legal or contractual limitations
Requests may be submitted using the contact information below.
CoastLift may request information necessary to verify the identity and authority of the person making the request. We may deny, limit, or delay a request when permitted or required by law, including when information must be retained for legal, regulatory, safety, accounting, insurance, contractual, or fraud-prevention purposes.
Certain privacy rights may be exercised by an authorized representative, parent, guardian, or other person legally authorized to act on behalf of an individual.
9. Cookies and Website Technologies
Our website may use cookies, analytics tools, log files, or similar technologies to:
- Operate and secure the website
- Remember website preferences
- Analyze website traffic and performance
- Improve website content and functionality
- Detect technical problems or misuse
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
If CoastLift uses third-party analytics, advertising, scheduling, chat, payment, or form-processing tools, this Privacy Policy should be updated to identify those providers and explain their applicable data practices.
10. Third-Party Websites
Our website may contain links to third-party websites, including healthcare organizations, payment providers, scheduling platforms, social-media platforms, or other external services.
CoastLift does not control and is not responsible for the privacy, security, content, availability, or practices of third-party websites. We encourage users to review the privacy policies of third-party websites before providing information.
11. Children’s Privacy
CoastLift’s website is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If transportation is requested for a minor, information should be submitted by a parent, legal guardian, healthcare facility, or other authorized representative.
Federal children’s privacy rules may impose additional requirements when websites are directed to children or knowingly collect personal information from children under 13.
12. Communications
By submitting a transportation request, you authorize CoastLift to contact you using the contact information provided for purposes related to your inquiry, transportation request, scheduling, service coordination, customer support, billing, or operational updates.
Communication may occur by telephone, email, text message, or another approved method, subject to applicable law and your communication preferences.
Message and data rates may apply to text messages. Consent to receive service-related communications is not necessarily consent to receive marketing communications.
13. No Emergency Services
The CoastLift website and Book a Ride form are not monitored for emergency response and should not be used to request emergency medical assistance.
If you or another person is experiencing a medical emergency, call 911 or contact the appropriate emergency services provider.
Submitting a transportation request does not create a provider-patient relationship, guarantee transportation availability, or guarantee that CoastLift can safely provide the requested service.
14. No Guarantee of Service or Transportation
Submission of a Book a Ride form or other inquiry does not constitute:
- A confirmed transportation reservation
- Acceptance of a transportation request
- A guarantee of vehicle or driver availability
- A guarantee that CoastLift can accommodate a passenger’s medical, mobility, or safety needs
- A contract for transportation services
Transportation is subject to CoastLift’s review, service availability, safety requirements, applicable laws, operational capabilities, pricing, and any applicable transportation agreement.
15. Limitation of Liability
To the fullest extent permitted by applicable law, CoastLift shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:
- Use of or inability to use the website
- Submission of information through the website
- Unauthorized access to information
- Data transmission failures
- Website outages or technical errors
- Third-party websites or services
- Information submitted inaccurately or without proper authorization
Nothing in this Privacy Policy limits liability that cannot legally be limited or disclaimed.
16. Changes to This Privacy Policy
CoastLift may revise or update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable law.
The updated policy will be posted on this page with a revised Last Updated date. Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
We encourage users to review this Privacy Policy periodically.
17. Contact Us
For questions, concerns, or privacy-related requests, please contact:
CoastLift Medical Transport, LLC
Phone: 912-464-3780
Email: info@coastliftmedtransport.com
Mailing Address: 944 Kings Bay Road, Ste A PMB 102, St. Mary’s, GA 31558