Terms of Service

Effective Date: August 1, 2026 |Last Updated: August 1, 2026 | Entity: CoastLift Medical Transport

These Terms of Service (“Terms”) govern your use of the transportation services, website, online ride-request forms, booking systems, communications, and related services provided by CoastLift Medical Transport (“CoastLift,” “we,” “us,” or “our”), a non-emergency medical transportation provider headquartered in the State of Georgia.

CoastLift provides approved transportation services within Southeast Georgia and may provide transportation to and from approved locations in North Florida, subject to applicable law, licensing and permitting requirements, insurance coverage, service availability, and CoastLift’s operational capabilities.

By booking a ride, whether calling 912-464-3780, submitting our online booking form, or accepting transportation services provided by CoastLift Medical Transport, you (“patient,” “client,” “you,” or “your”) agree to comply by these Terms.

To understand the Terms, please read them carefully. You understand that CoastLift provides non-emergency transportation and is not an ambulance or emergency medical service; You understand CoastLift’s cancellation and no-show policies; You understand that accurate information regarding mobility needs, equipment, and required assistance is necessary for safe transportation; You understand that CoastLift vehicles may use video surveillance and, where lawfully permitted and appropriately disclosed, audio-recording systems; and You agree to these Terms on your own behalf or, when authorized, on behalf of the passenger for whom transportation is being arranged.

1. SERVICES PROVIDED

CoastLift provides non-emergency medical transportation (“NEMT”) and related passenger transportation services for individuals traveling to and from scheduled medical appointments, healthcare facilities, treatment centers, hospital discharges, and other approved destinations.

CoastLift services may include:

• Ambulatory transportation for passengers who can safely walk and transfer with the level of assistance disclosed and approved at booking;
• Wheelchair-accessible transportation for passengers using manual or power wheelchairs;
• Broda Traversa Wheelchair transportation for passengers who require transportation in a specialized Broda Traversa Wheelchair and can be safely transported in accordance with CoastLift’s equipment, vehicle, and safety requirements;
• Transportation to and from medical appointments;
• Dialysis transportation;
• Hospital and healthcare facilities discharge transportation;
• Transportation to physician offices, clinics, therapy appointments, treatment centers, rehabilitation facilities, adult day programs, and other approved destinations; and
• Recurring or scheduled transportation services, subject to availability.

CoastLift may modify, expand, limit, or discontinue services based on operational capacity, safety requirements, applicable law, equipment availability, service-area limitations, or business needs.

CoastLift Is Not an Emergency Medical Service

CoastLift is not an ambulance service and does not provide emergency transportation, emergency medical treatment, paramedic services, ambulance services, clinical monitoring, or emergency medical care.

CoastLift drivers are not acting as emergency medical technicians, paramedics, nurses, physicians, or other healthcare professionals unless separately identified and authorized to do so.

If you or the passenger is experiencing a medical emergency or requires immediate medical attention, call 911 or seek emergency medical assistance. Do not request CoastLift transportation for an emergency.

2. SERVICE AREA AND ELIGIBILITY

CoastLift Medical Transport is headquartered and primarily operates from the State of Georgia. CoastLift provides non-emergency medical transportation services within approved areas of Southeast Georgia and may provide transportation to and from approved locations in North Florida.

Transportation outside CoastLift’s standard service area may be available on a case-by-case basis and is subject to driver availability, vehicle availability, scheduling, applicable licensing or permitting requirements, insurance coverage, operational capacity, and CoastLift approval.

CoastLift will operate in accordance with applicable federal, Georgia, Florida, county, municipal, and other local laws, regulations, licensing requirements, permits, and transportation requirements that apply to the specific transportation service being provided.

CoastLift reserves the right to decline, modify, reschedule, or cancel a transportation request when the requested service cannot be safely or lawfully provided or when applicable licensing, permitting, insurance, operational, or regulatory requirements have not been satisfied.

3. BOOKING AND SCHEDULING

Booking a Ride

Transportation may be requested through CoastLift’s website, online ride-request form, telephone, or another CoastLift-approved booking method.

A ride-request submission does not automatically create a confirmed reservation. A trip is confirmed only after CoastLift provides confirmation through an approved communication method.

CoastLift may request additional information before confirming the trip.

Advance Scheduling

Passengers are encouraged to schedule transportation as far in advance as reasonably possible. Advance scheduling improves the likelihood that CoastLift can accommodate the requested pickup time, vehicle type, mobility needs, and return transportation.

Same-day or short-notice requests are subject to driver, vehicle, equipment, and scheduling availability and are not guaranteed.

Required Booking Information

The person scheduling transportation must provide complete and accurate information, including, as applicable:

• Passenger’s full name;
• Pickup address, including apartment, suite, building, or unit number;
• Destination name and complete address;
• Appointment date and appointment time;
• Requested pickup time;
• Return-trip requirements;
• Passenger’s telephone number and an emergency or alternate contact, when requested;
• Mobility status;
• Wheelchair type, dimensions, weight, and other relevant equipment information;
• Whether a Broda Traversa Wheelchair is requested or required;
• The passenger’s ability to walk, transfer, sit upright, reposition, or safely remain seated during transportation;
• Required mobility aids or medical equipment;
• Whether a caregiver, family member, attendant, or other accompanying passenger will travel;
• Any accessibility or transportation-related needs that CoastLift should reasonably know to determine whether the trip can be safely provided; and
• Billing, payment, insurance, facility, or authorization information, when applicable.

The person making the reservation is responsible for ensuring that all information is accurate and current.

Incomplete, inaccurate, or undisclosed information may result in a delayed pickup, incorrect vehicle assignment, additional charges, cancellation, or CoastLift’s inability to safely complete the trip.

4. PASSENGER RESPONSIBILITIES

To support safe, timely, and reliable transportation, passengers and persons booking transportation on their behalf agree to the following responsibilities.

Readiness at Pickup

The passenger must be ready for pickup at the confirmed pickup time. The passengers should be dressed and prepared for transportation and have all necessary personal items, identification, medications, mobility aids, and required medical equipment available before the driver arrives.

CoastLift drivers are not responsible for preparing a passenger for an appointment, locating personal belongings, administering medication, or performing services outside the scope of CoastLift’s transportation services.

Accurate Pickup and Destination Information

Passengers and booking representatives must provide complete and accurate addresses, including relevant building information, entrance instructions, gate codes, apartment numbers, facility names, and other access details.

Mobility and Equipment Disclosure

All mobility equipment and transportation-related needs must be disclosed when the ride is requested.

This includes, when applicable:

• Manual wheelchairs;
• Power wheelchairs;
• Broda Traversa Wheelchairs;
• Walkers;
• Canes;
• Portable oxygen equipment;
• Other medical or mobility equipment; and
• Any equipment that may affect vehicle selection, passenger securement, loading, unloading, or trip safety.

CoastLift may decline or modify transportation if the equipment or passenger needs were not accurately disclosed or cannot be safely accommodated.

Medical and Personal Assistance

Unless expressly agreed to in writing, CoastLift provides transportation and reasonable passenger assistance within the scope of its services but does not provide nursing care, personal-care services, medical supervision, medication administration, or continuous medical monitoring.

Passengers requiring assistance beyond CoastLift’s approved service level may be required to travel with a qualified caregiver, family member, facility representative, or other appropriate attendant.

Accompanying Passengers

An accompanying caregiver, family member, or attendant may be permitted to travel with the passenger, subject to vehicle capacity, safety requirements, and advance disclosure.

Additional passengers must be approved during booking. CoastLift may deny transportation to additional passengers who were not disclosed or cannot be safely accommodated.

5. CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY

CoastLift understands that medical appointments and personal circumstances may change. Passengers are asked to notify CoastLift as soon as possible when transportation is no longer needed.

Cancellation, Rescheduling & No-Show

Transportation may be cancelled or rescheduled by calling 912-464-3780 or emailing info@coastliftmedtransport.com. Cancellations made at least 24 hours before the scheduled pickup time will not incur a cancellation fee.

Trips cancelled after a driver has been dispatched or after the driver has arrived at the pickup location may be subject to applicable cancellation or No-Show fees. Current No-Show fees are $50 for Ambulatory $65 for Wheelchair transportation and $125 for Broda® Traversa Chair transportation.

Healthcare provider appointment cancellations made before the driver arrives are generally exempt from cancellation fees.

Drivers typically wait up to 15 minutes after the scheduled pickup time before a trip is considered a No-Show unless other arrangements have been made.

Please refer to the complete Cancellation, Rescheduling & No-Show Policy available on our website for additional details.

6. PAYMENT, RESERVATION, AND BILLING

Private-Pay Transportation

Reservations Made More Than 24 Hours in Advance: Once CoastLift Medical Transport accepts a ride request, an invoice for the scheduled transportation will be issued. Full payment is due no later than 24 hours before the scheduled pickup time. Reservations are subject to cancellation if payment is not received by the payment deadline.

Reservations Made Within 24 Hours of Pickup: Full payment is required at the time the reservation is accepted and must be received before transportation services are provided.

Round-Trip Reservations: The full scheduled round-trip fare will be invoiced together and is subject to the same payment requirements. The fare is based on the transportation services scheduled at the time of booking.

Additional Charges: Additional charges resulting from passenger-requested changes, additional stops, wait time and extended wait time, or other services not included in the original reservation may be charged separately in accordance with CoastLift Medical Transport’s current rates and Terms of Service.

Cancellations & Refunds: Payments are subject to CoastLift Medical Transport’s Cancellation & No-Show Policy. Any applicable cancellation fees will be deducted from amounts paid before a refund is issued.

Private-pay rates will be provided at the time of booking or through an approved CoastLift rate schedule.

Rates may vary based on factors including:

• Distance;
• Pickup and destination locations;
• Vehicle type;
• Mobility and equipment requirements;
• Broda Traversa Wheelchair transportation;
• Waiting time;
• Additional stops;
• After-hours or short-notice service;
• Accompanying passengers;
• Special transportation requirements; and
• Other approved service factors.

Unless otherwise agreed in writing, private-pay charges are due before or at the time of service.

Insurance, Healthcare Facilities, and Third-Party Billing

When CoastLift agrees to bill an insurance company, healthcare facility, government program, broker, case manager, or other third party, the passenger or responsible party may be required to provide complete and accurate authorization and billing information.

The passenger or responsible party remains responsible for charges that are denied, not authorized, not covered, or not paid by the third party, unless CoastLift has agreed otherwise in writing.

Outstanding Balances

CoastLift may require prepayment, suspend future bookings, or take other lawful collection actions regarding unpaid balances.

7. SAFETY, PASSENGER CONDUCT, AND VEHICLE RULES

CoastLift is committed to maintaining a safe, respectful, and professional transportation environment.

Passengers and accompanying individuals must:

• Follow reasonable driver instructions related to safety;
• Wear seat belts when available and required;
• Follow wheelchair and mobility-equipment securement procedures;
• Remain seated when instructed;
• Avoid distracting the driver;
• Treat CoastLift employees, drivers, vehicles, equipment, and other passengers with respect;
• Refrain from threatening, abusive, discriminatory, harassing, or violent conduct;
• Refrain from smoking, vaping, or using tobacco products in CoastLift vehicles;
• Refrain from consuming alcohol or using illegal drugs in CoastLift vehicles;
• Refrain from bringing unlawful or prohibited items into the vehicle;
• Refrain from intentionally damaging or misusing CoastLift property; and
• Comply with applicable laws and reasonable safety requirements.

Passengers may be responsible for damage to CoastLift vehicles or equipment caused by intentional, reckless, or negligent conduct, subject to applicable law.

CoastLift may decline transportation, end a trip when reasonably necessary for safety, contact emergency services or law enforcement, or suspend future services when a passenger’s conduct creates a safety risk or materially violates these Terms.

8. VIDEO SURVEILLANCE AND AUDIO RECORDING

For the safety and security of passengers, drivers, employees, vehicles, and property, CoastLift vehicles may use video surveillance systems and, where lawfully permitted and appropriately disclosed, audio-recording systems.

Video or audio recordings may be used for purposes including:

• Promoting passenger and driver safety;
• Monitoring vehicle security;
• Investigating accidents, incidents, complaints, or safety concerns;
• Verifying service-related events;
• Addressing insurance claims or legal matters;
• Responding to lawful requests from government agencies or law enforcement;
• Protecting CoastLift personnel, passengers, and property; and
• Improving service quality and operational safety.

Recordings may be accessed only by authorized personnel or disclosed to third parties when reasonably necessary for a legitimate business, safety, insurance, legal, regulatory, or law-enforcement purpose, or when otherwise permitted or required by law.

CoastLift will use reasonable administrative, technical, and physical safeguards to protect recordings. Recordings may be retained for a period determined by CoastLift’s operational, legal, insurance, safety, or regulatory requirements and may be deleted or overwritten when no longer required.

CoastLift may provide notices within vehicles or through other communication methods regarding surveillance or recording.

Where consent is required by applicable law, CoastLift will seek or obtain consent through an appropriate method. By using CoastLift services after receiving applicable notice and providing any required consent, you acknowledge the use of the disclosed recording systems.

9. MEDICAL EMERGENCIES DURING TRANSPORT

CoastLift does not provide emergency medical services.

If a passenger experiences a medical emergency or urgent medical condition during transportation, the driver may, based on the circumstances:

• Safely stop or pull over;
• Call 911;
• Notify CoastLift dispatch or management;
• Follow instructions provided by emergency dispatch personnel;
• Remain with the passenger when reasonably safe to do so; and
• Provide relevant information to responding emergency personnel, as known and appropriate.

The driver may discontinue transportation when emergency medical personnel assume responsibility for the passenger or when continued transportation would be unsafe.

CoastLift is not responsible for providing medical diagnosis, treatment, clinical monitoring, or emergency medical care.

10. DELAYS, APPOINTMENTS, AND SERVICE INTERRUPTIONS

CoastLift will make reasonable efforts to provide reliable and timely transportation. However, pickup and arrival times may be affected by circumstances beyond CoastLift’s reasonable control, including:

• Traffic congestion;
• Road closures;
• Accidents;
• Severe weather;
• Construction;
• Vehicle breakdowns;
• Unexpected delays involving other passengers;
• Emergency events;
• Government actions;
• Facility delays;
• Driver illness or staffing limitations; or
• Other unforeseen operational circumstances.

Estimated pickup or arrival times are estimates and are not guarantees unless CoastLift expressly agrees otherwise in writing.

CoastLift is not responsible for missed appointments, delayed appointments, lost appointment opportunities, or related expenses resulting from circumstances beyond CoastLift’s reasonable control.

If CoastLift becomes aware of a significant service disruption, it will make reasonable efforts to communicate with the passenger or booking representative and, when feasible, provide an alternative arrangement.

11. PERSONAL PROPERTY

Passengers are responsible for their personal belongings, medical equipment, mobility aids, documents, medications, and other property.

CoastLift is not responsible for personal property that is lost, damaged, stolen, or left in a vehicle, except to the extent liability cannot be excluded under applicable law.

Passengers should check the vehicle for personal belongings before exiting.

If property is found, CoastLift may make reasonable efforts to return it. CoastLift does not guarantee that lost property will be located or returned.

12. ACCIDENTS, INCIDENTS, AND SAFETY

CoastLift is committed to operating its vehicles responsibly and maintaining appropriate safety procedures.

Although CoastLift takes reasonable measures to promote safe transportation, road travel involves risks that cannot be entirely eliminated.

Passengers and accompanying individuals are expected to:

• Follow reasonable safety instructions;
• Use available seat belts and approved securement systems;
• Remain properly seated and secured;
• Avoid distracting the driver;
• Promptly report unsafe conditions or incidents; and
• Cooperate with emergency personnel, law enforcement, insurance representatives, and authorized investigators when appropriate.

If an accident or significant incident occurs, CoastLift may:

• Contact emergency services or law enforcement;
• Provide reasonable assistance within the scope of its services;
• Notify appropriate CoastLift personnel;
• Document the incident;
• Cooperate with insurance providers and authorized investigations; and
• Take other actions reasonably necessary to protect the safety of those involved.

CoastLift maintains insurance coverage as required by applicable law and as determined appropriate for its operations. Any insurance claim is subject to the applicable policy terms, conditions, exclusions, limits, and legal requirements.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CoastLift is not responsible for losses, delays, damages, costs, or consequences arising from:

• Traffic, weather, road conditions, construction, road closures, or other circumstances beyond CoastLift’s reasonable control;
• Delays caused by healthcare facilities, appointment providers, passengers, caregivers, or third parties;
• Missed or delayed medical appointments caused by circumstances beyond CoastLift’s reasonable control;
• Medical outcomes, treatment outcomes, or healthcare-provider decisions;
• The acts or omissions of healthcare providers, facilities, caregivers, insurers, transportation brokers, government agencies, or other third parties;
• Inaccurate, incomplete, or undisclosed booking information;
• A passenger’s failure to follow safety instructions;
• Personal property that is lost, damaged, or left in a vehicle; or
• A passenger’s failure to disclose medical, mobility, equipment, behavioral, or assistance needs relevant to safe transportation.

Nothing in these Terms is intended to waive, exclude, or limit liability that cannot lawfully be waived, excluded, or limited.

Nothing in these Terms limits CoastLift’s responsibility for conduct for which liability may not be disclaimed under applicable law.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless CoastLift, its owners, employees, drivers, contractors, and authorized representatives from claims, damages, losses, liabilities, costs, or expenses arising directly from:

• Materially inaccurate or incomplete information provided during booking;
• Your violation of these Terms;
• Your unlawful, intentional, reckless, or negligent conduct;
• Damage caused by you or an accompanying passenger; or
• The conduct of an accompanying passenger for whom you are responsible.

This provision does not require you to indemnify CoastLift for CoastLift’s own negligence, willful misconduct, or liability that cannot lawfully be transferred or waived.

15. COMPLAINTS AND DISPUTES

CoastLift values feedback and seeks to resolve concerns fairly and promptly.

If you have a complaint regarding transportation, a driver, billing, service quality, accessibility, safety, or another matter, contact CoastLift as soon as reasonably possible using the contact information listed on the CoastLift website.

Please provide:

• The passenger’s name;
• Date and approximate time of service;
• Pickup or destination information;
• A description of the concern; and
• Any relevant documentation or supporting information.

CoastLift will review the concern and respond within a reasonable period.

Before initiating formal legal action, the parties agree to make a good-faith effort to resolve the dispute informally. This provision does not limit a person’s right to seek emergency relief or pursue a remedy that cannot lawfully be delayed or waived.

16. GOVERNING LAW AND VENUE

These Terms are governed by and interpreted in accordance with the laws of the State of Georgia, without regard to Georgia’s conflict-of-law principles.

Because CoastLift may provide transportation services to or from locations in the State of Florida, CoastLift and its passengers remain subject to applicable Florida laws, regulations, county requirements, licensing or permitting requirements, and other legal obligations that apply to transportation services performed within Florida.

Nothing in these Terms is intended to avoid, waive, limit, or override any mandatory law, regulation, licensing requirement, or legal obligation applicable to a transportation service performed in Georgia, Florida, or another jurisdiction.

To the extent permitted by applicable law, any legal action arising from or relating to these Terms or CoastLift’s services shall be brought in a court of competent jurisdiction in the State of Georgia. This provision does not apply when applicable law requires a different venue or does not permit venue to be selected by agreement.

17. CHANGES TO THESE TERMS

CoastLift may revise these Terms from time to time to reflect changes in:

• Services;
• Pricing or billing practices;
• Operational procedures;
• Technology;
• Legal or regulatory requirements;
• Safety practices; or
• Business operations.

The “Last Updated” date will be revised when changes are posted.

Material changes may be communicated through CoastLift’s website, booking system, email, text message, or another reasonable method when appropriate.

Your continued use of CoastLift’s services after the effective date of revised Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. PRIVACY

CoastLift’s collection, use, storage, and protection of personal information and health-related information are governed by its applicable Privacy Policy or Privacy Notice.

By using CoastLift’s website or transportation services, you acknowledge that you have had an opportunity to review the applicable privacy information.

19. REGULATORY COMPLIANCE

CoastLift Medical Transport is committed to maintaining the licenses, permits, registrations, insurance, operational approvals, and other requirements applicable to its services.

CoastLift’s services may be subject to different federal, state, county, municipal, healthcare-program, insurance, or contractual requirements depending on the passenger’s pickup location, destination, payer source, service type, vehicle, and applicable jurisdiction.

Nothing in these Terms creates a representation that CoastLift is authorized to provide a service that requires a license, permit, certification, contract, or approval that CoastLift does not hold. CoastLift may decline or modify a transportation request when necessary to comply with applicable legal, regulatory, licensing, insurance, or safety requirements.

20. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

21. NO WAIVER

CoastLift’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be made in writing by an authorized CoastLift representative.

22. ENTIRE AGREEMENT

These Terms, together with any applicable booking confirmation, service agreement, pricing schedule, facility contract, Privacy Policy, and other CoastLift Medical Transport policies incorporated by reference, constitute the complete agreement governing the transportation services provided.

If a separate written agreement with a healthcare facility or other customer conflicts with these Terms, the written agreement will control only to the extent of that specific conflict.

23. CONTACT US

For questions regarding these Terms, transportation services, cancellations, billing, complaints, or other service concerns, please contact:

CoastLift Medical Transport, LLC
Phone: 912-464-3780
Email: info@coastliftmedtransport.com
Mailing Address: 944 Kings Bay Road, Ste A PMB 102, St. Mary’s, GA 31558